Search found 58 matches

by jk42
Tue Jan 21, 2020 5:30 pm
Forum: Tech Support
Topic: Did I botch something and if so how bad?
Replies: 4
Views: 471

Re: Did I botch something and if so how bad?

Hello, My name is Jason and I work for MakerGear in support. I would love to help you feel confident in the operation of the printer. It can be a little confusing if you're new to it. Please contact me or any of our support techs at support@makergear.com You can also call us at 216-508-4025 (9AM - 4...
by jk42
Tue Jan 21, 2020 5:30 pm
Forum: Tech Support
Topic: Did I botch something and if so how bad?
Replies: 4
Views: 471

Re: Did I botch something and if so how bad?

Hello, My name is Jason and I work for MakerGear in support. I would love to help you feel confident in the operation of the printer. It can be a little confusing if you're new to it. Please contact me or any of our support techs at support@makergear.com You can also call us at 216-508-4025 (9AM - 4...
by jk42
Tue Jul 30, 2019 3:10 pm
Forum: Tech Support
Topic: X and Y timing belt tension
Replies: 3
Views: 518

Re: X and Y timing belt tension

Adjusting belt tension is pretty easy.
Loosen the mounting screws on the X/Y motor.
Pull the motor tight, retighten the screws.
by jk42
Mon Jan 07, 2019 3:45 pm
Forum: Tech Support
Topic: Can't connect to wifi M3ID - red light on rpi
Replies: 3
Views: 722

Re: Can't connect to wifi M3ID - red light on rpi

It may be that there is an issue with the Sd card in the PI.
I suggest, first, you try a factor default reset.
Hold the reset button (just to the left of the front USB port)
for at least 60 seconds. This should put the PI back in AP mode.
by jk42
Mon Jan 07, 2019 3:41 pm
Forum: Tech Support
Topic: X-axis rattle
Replies: 3
Views: 878

Re: X-axis rattle

Doron, Assuming that you cannot find any thing loose, its most likely a bearing rattling. With use they can occasionally get loose. If it is not effecting your prints, I would just ignore it. The other option is to replace the carriage. Again, if your prints aren't failing, I would just continue to ...
by jk42
Thu Sep 06, 2018 9:22 pm
Forum: Filament
Topic: Need Flexible Filament advice
Replies: 10
Views: 2638

Re: Need Flexible Filament advice

Printing flexibles requires a little bit of a different setup.
You are going to want to switch to a .50 nozzle.
Suspend the filament above the printer and "Gravity feed"
Slow down to about 600 mm/min.
by jk42
Tue Aug 21, 2018 10:07 pm
Forum: Software
Topic: Octoprint Upgrade Issue
Replies: 7
Views: 1716

Re: Octoprint Upgrade Issue

We are sorry if you felt brushed off. This was not our intent. Just for the sake of clarification. We try to thoroughly vet releases internally before releasing them to the public. The link in question was meant as a way for our engineers to work on testing internally and was not meant for the publi...
by jk42
Mon Aug 20, 2018 1:36 pm
Forum: Tech Support
Topic: Help! Printer will not fully power on!
Replies: 2
Views: 846

Re: Help! Printer will not fully power on!

Rhagnarok- I did a search with your email address and no tickets were open. Did you use a different email than the one for the forum? We certainly do not ever want our customers to have to wait that long for a response. Having said that, sometimes our responses get sent to spam and occasionally they...
by jk42
Mon Aug 13, 2018 4:33 pm
Forum: Tech Support
Topic: What have I fried?
Replies: 10
Views: 2513

Re: What have I fried?

We would be happy to assist you via our support center.
Please contact us a support@makergear.com. We may be able to get some firmware
together to test your board.
by jk42
Fri Jul 13, 2018 3:49 pm
Forum: Getting Started
Topic: Restarting M2; Electronic Board Flash?
Replies: 4
Views: 1955

Re: Restarting M2; Electronic Board Flash?

When you buy a RAMBo board from us here at MakerGear, it will have the M2 Rev.E firmware already installed.
If you do not have a Rev.E, or are unsure which firmware is correct for your configuration, you can use our
Firmware selector. Give it a try at firmware.makergear.com.