Slipshine wrote:Rick one thing I would love to see is a change log.
I have a early M2 that I have tried to keep current.
It can be a challenge keeping up.
You currently are shipping a rev e machine. I wasnt aware there were rev a thru rev d and I am a habitual lurker on the forum.
Same thing for the hot ends. Without tribal knowledge whats the difference between a ver 3a
And a 4.
Based on the website if I order a machine today it is no different than what I got in 2012
It would be helpfull if the log also stated the reason for the change. (Ex. Changed bushings to bearings on x and y axis to reduce maintenance and friction). Then it can also serve as a troubleshooting tool. Hey my machine is doing X is there a factory fix for that.
I think this is SO important! Unless I knew any better, I'd assume the printer I received back in June of 2013 was the same printer being offered now since nothing on the website indicates otherwise and the model name has remained exactly the same, yet it has gone from a V3a single extruder, 19v/12/v dual power supply, 3-point spider level adjustment, printed motor mount, old Z motor, plastic laser-cut electronics enclosure, pre-serializing each machine (mine didn't come with a serial number at all), old style wobbly z-adjustment knob, and simply plain borosilicate glass with nothing pre-applied. Don't get me wrong - this was (and still is) an amazing machine, but so much has been upgraded as stock since then, and most of it is available to keep my machine as up-to-date as I wish directly from MakerGear itself.
I don't know of any other company in ANY industry that is so supportive of providing the ability to upgrade features (or not) for a 3 year old model. That to me is a HUGE selling point for the M2 and MakerGear. Multiple links to this vibrant forum would also provide added reassurance since this is such a supportive community with an unusual penchant for sharing of knowledge and a refreshing lack of complaining about customer service and quality issues, unlike so many of the competitor's forums. Add to that the fact that members of the actual company not only read but respond to topics directly in this forum in a timely manner is outstanding.
Also, maybe a box on the home page or even throughout the site with various brief user testimonials that change every 30 seconds or so might add a bit of the sense of individual owner's pride in these superior printers, since a peer's opinion can count for so much more than a marketer or even a company.
Finally, the fact that this is a US small business with people much like me that are in it as much for the experience of making changes to the way things are done rather than focusing on selling the company once it is big enough or in it solely for the dollar is a very attractive feature that deserves a bit of recognition.