Printer unable to complete prints

Ask the MakerGear community for assistance...
Post Reply
licondam
Posts: 1
Joined: Sat Apr 13, 2019 9:00 am

Printer unable to complete prints

Post by licondam » Sat Apr 13, 2019 9:03 am

When I run a print it will fail at some point, usually relatively early on in the print, and it will show the error message: "Printer stopped due to errors. Fix the error and use M999 to restart. (Temperature is reset. Set it after restarting)."

I watched the temperature chart and noticed that the extruder temp started falling when the message began appearing, but the bed temp didn't change. So through finding some information on a similar problem in this forum, I tested the connection on the thermistor of the extruder and found that the connection was good according to the forum answer, (needs to be around 100 k-ohms, was at 106 k-ohms).

After discovering this I couldn't find any more information in the thread on other troubleshooting options.

Let me know what options are left for troubleshooting, worst case scenario I believe our printer is still under manufacturer's warranty.

Thanks!

airscapes
Posts: 321
Joined: Wed Jan 31, 2018 11:36 pm

Re: Printer unable to complete prints

Post by airscapes » Sat Apr 13, 2019 5:29 pm

I would call customer support, they may even answer on Saturday.. Support: 216-508-4025 (9AM - 4PM EST).

Post Reply