problem connecting to printer

Need some assistance getting started...post here...
Post Reply
goldenwolf
Posts: 4
Joined: Wed Apr 16, 2014 8:48 pm

problem connecting to printer

Post by goldenwolf » Wed Apr 16, 2014 8:51 pm

Gents,

My Laptop says the device is working properly. However, the software says that COM3 does not exist. I then see that the printer is connected at Port_#0002.Hub_#0001. Even though it says Com3 in Windows 8.1.

Anyone got any idea? I am a newbie and I am stumped.

Thank You in advance,

Patrick

User avatar
rpollack
Posts: 479
Joined: Wed Apr 09, 2014 9:01 pm
Location: Beachwood, OH
Contact:

Re: problem connecting to printer

Post by rpollack » Thu Apr 17, 2014 12:21 am

Patrick - I see that you also opened a support ticket. If you do not figure it out, support will contact you tomorrow.

Thank you,
Rick

Post Reply