problem connecting to printer

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problem connecting to printer

Post by goldenwolf » Wed Apr 16, 2014 8:51 pm


My Laptop says the device is working properly. However, the software says that COM3 does not exist. I then see that the printer is connected at Port_#0002.Hub_#0001. Even though it says Com3 in Windows 8.1.

Anyone got any idea? I am a newbie and I am stumped.

Thank You in advance,


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Posts: 481
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Location: Beachwood, OH

Re: problem connecting to printer

Post by rpollack » Thu Apr 17, 2014 12:21 am

Patrick - I see that you also opened a support ticket. If you do not figure it out, support will contact you tomorrow.

Thank you,

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