Search found 67 matches

by jk42
Tue Feb 06, 2018 9:35 pm
Forum: Tech Support
Topic: Rev E spider ...moving Z switch to bottom
Replies: 11
Views: 14397

Re: Rev E spider ...moving Z switch to bottom

There are two mounts for the z max endstop. For printers with the black z motor, it mounts on top of the z motor. For silver there is a bracket that mounts to the rear guide. Please contact us a support@makergear.com and send us a picture of what you are seeing. We would be happy to assist you in ge...
by jk42
Mon Feb 05, 2018 7:44 pm
Forum: Tech Support
Topic: M2 Dual (24v Conv) extruders quit heating
Replies: 1
Views: 3019

Re: M2 Dual (24v Conv) extruders quit heating

Please contact us at support@makergear.com
We would be happy to assist you with troubleshooting your issue!
by jk42
Fri Feb 02, 2018 5:49 pm
Forum: Tech Support
Topic: Download Firmware from M2?
Replies: 2
Views: 4125

Re: Download Firmware from M2?

Your connection log from when you initially connect should tell you what version of the firmware you are running.
If you need firmware, or are just wanting to check, you can compare at firmware.makergear.com.
by jk42
Fri Feb 02, 2018 5:47 pm
Forum: Tech Support
Topic: *FIX* extruder stops extruding
Replies: 3
Views: 12480

Re: *FIX* extruder stops extruding

Just wondering. Are you using the filament guide tube?
by jk42
Wed Jan 10, 2018 5:44 pm
Forum: Tech Support
Topic: Extrude Motor Not working after 24v Upgrade
Replies: 5
Views: 7165

Re: Extrude Motor Not working after 24v Upgrade

Jimmy,
Please contact us at support@makergear.com.
We need to see a picture of your RAMBo board.
You may not have the proper design for handling 24V.
by jk42
Tue Jan 09, 2018 4:23 pm
Forum: Tech Support
Topic: MG3 IDEX Duplication Mode - extruders hit eachother
Replies: 2
Views: 4169

Re: MG3 IDEX Duplication Mode - extruders hit eachother

Sorry to hear you are having this issue,
Please contact us at support@makergear.com.
We would love to assist you and review your gcode!
by jk42
Tue Jan 09, 2018 4:19 pm
Forum: Tech Support
Topic: New fan and thermistor aren't working
Replies: 5
Views: 6449

Re: New fan and thermistor aren't working

You can find your present firmware version in the connection log.
If you're unsure of which version is correct, please use the firmware selector tool at firmware.makergear.com
I would also suggest you open a ticket with us at support@makergear.com
by jk42
Thu Jan 04, 2018 10:30 pm
Forum: Tech Support
Topic: Replacement M3ID Cooling Duct
Replies: 3
Views: 5703

Re: Replacement M3ID Cooling Duct

I agree. Please contact us at support@makergear.com.
We will be able to take care of you there.
by jk42
Fri Dec 29, 2017 4:41 pm
Forum: General Discussion
Topic: How to solve this printing problem? (ABS printing)
Replies: 7
Views: 11088

Re: How to solve this printing problem? (ABS printing)

One of the causes of layer separation can be too little heat.
Try printing at 265 and 110. See if that helps.
by jk42
Fri Dec 29, 2017 4:37 pm
Forum: Tech Support
Topic: Print stops at certain point
Replies: 19
Views: 22707

Re: Print stops at certain point

Morgan, I would suggest the following: Connect to your printer. Both thermistors should read at least room temperature. If one of them reads 0, then that thermistor is bad. If they are reading room temp, heat the hotend up to print temp. Wiggle the thermistor around. If the temp jumps around then th...